Dorothy Mulenga
Director Human Resource & Administration
Zambia Congress of Trade Unions
The Administration and Human Resource Department is responsible for providing administrative aid in the following areas:
Information Management Systems, Human Resources, Procurement of Office Machines and accessories, clean and safe working environment, building maintenance, health care system, and communication. The goal of the administration department is to keep all departments within a business operating at maximum capacity.
Human Resource
Staff Planning Recruitment: conducting interviews, selection, Orientation, training
Developing workplace policies and implementation
Enforcing institution policies and practices.
Employee welfare: safety, health, counselling, leave and other support services.
Job Evaluation, performance appraisals, promotions
Handling employee disciplinary processes
Employee grievance handling
Succession planning, compensation and benefits, separation
Administration
General office administration (Coordination of all administrative activities)
Procurement of working tools, office furniture, equipment and other office requisites
Maintenance of office building, fixtures and facilities (lighting, plumbing, water reticulation, etc.)
Organising constitutional meetings (Executive Board, Executive Committee, General Council, Quadrennial Congress, working committees)
The daily functions of operating a business requires time, precision and expertise. The administrative department of a business is able to provide systematic support in every area of a business without any interruption in services. This department keeps an effective communication channel open, so everyone is informed of any new changes and how the changes may affect the organization.